Help?
General:
Q: Is this available for Android or Chromebook?
A: No, not yet. But something may be in the works for fall of 2021
Troubleshooting:
Q: I'm getting really low game scores- what's happening?
A: It could be a number of things. Here's what we recommend trying.
*Is the correct instrument selected? If you're on voice- make sure you're using a "dah" or hard consonant syllable to get the best rhythm scores.
* Are you using headphones? If so, does it work better if you don't use them? (sometimes headphones can be faulty)
*Proximity to mic/phone (does changing this help?)
*Turning up or down the volume (when headphones aren't being used)
*Updated app version? It may be a bug that we fixed. Try uninstalling and then re-installing the app
_ _ _ _ _ _
If none of the above seems to fix your problem. Shoot us a message with the following info.
1) Type of device
2) Instrument
3) Lesson/Level you were playing
4) Is this bug happening on all the books/ levels or just one?
5) Are notes not being detected above or below a certain note?